Frequently Asked Questions
General
What is PriceCheckMD?
PriceCheckMD is a healthcare pricing transparency platform that helps you search and compare negotiated rates for medical services across different insurance providers and healthcare facilities. We make it easy to understand what you'll actually pay for healthcare services before you receive them.
Where does your pricing data come from?
Our data comes directly from the machine-readable files that hospitals and insurance companies are required to publish under federal transparency rules. These files contain negotiated rates between providers and insurers. We aggregate, standardize, and make this data searchable.
How often is your data updated?
We update our database monthly as new pricing information becomes available from healthcare providers and insurers. Each data source includes a last-updated timestamp so you can see how current the information is.
Is the pricing information accurate?
We display the official negotiated rates as published by healthcare providers and insurers. However, your actual out-of-pocket costs may vary based on your specific insurance plan, deductibles, copays, and other factors. Always verify costs with your provider and insurance company before receiving services.
Using the Platform
How do I search for procedures?
You can search by procedure name, description, or billing code. For example, search for "MRI", "office visit", or the specific CPT code like "99213". Our intelligent search understands natural language and medical terminology.
What are CPT and HCPCS codes?
CPT (Current Procedural Terminology) and HCPCS (Healthcare Common Procedure Coding System) are standardized codes used to describe medical services and procedures. If you have a billing code from your provider, you can search for it directly in our system.
Can I compare prices across different insurance plans?
Yes! That's one of our key features. You can filter results by insurance provider and compare negotiated rates across different plans to see which offers the best value for specific services.
What if I can't find the procedure I'm looking for?
Try searching with different terms or the billing code if you have it. If you still can't find what you need, contact our support team at support@pricecheckmd.com and we'll help you locate the information.
Account & Billing
Do I need a subscription to use PriceCheckMD?
Yes, a paid subscription is required to access our pricing database. We offer Basic, Pro, and Enterprise plans to fit different needs and budgets. You can start with a 7-day free trial of our Pro plan.
Can I cancel my subscription anytime?
Absolutely. All plans are month-to-month with no long-term commitment. You can cancel anytime from your account settings, and you'll continue to have access until the end of your current billing period.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal.
Do you offer refunds?
We offer a 30-day money-back guarantee. If you're not satisfied with PriceCheckMD within the first 30 days, contact us for a full refund.
Privacy & Security
Is my information secure?
Yes. We use industry-standard encryption (SSL/TLS) to protect your data in transit and at rest. We never store your credit card information directly—all payment processing is handled by our secure payment processor.
Do you share my search history with anyone?
No. Your searches are private and never shared with third parties, including insurance companies or healthcare providers. We may use aggregated, anonymized data for analytics, but your individual searches remain confidential.
Is PriceCheckMD HIPAA compliant?
PriceCheckMD displays publicly available pricing data and does not access, store, or transmit protected health information (PHI). We implement strong security measures to protect your account information and search activity.
Still have questions?
We're here to help! Contact our support team and we'll get back to you within 24 hours.
Contact Support